Questions and Answers
Can I return a part?
All items must be returned within 14 days after the date of delivery in the original packaging and in a new uninstalled condition. The package must also include a copy of your invoice.
Returns of parts purchased through parts.bobcat.eu can be initiated by contacting our customer service via email: firstname.lastname@example.org
Once we review the order and determine that the return complies with our Terms & Conditions, we will provide a shipping label you may use for the return package. Once we receive the part(s), the refund will be initiated.
You are responsible for the shipping costs.
Can I return or exchange parts I purchased online at a Bobcat dealership?
Unfortunately, Bobcat Dealerships are unable to accept returns for online purchases at this time.
Where do you ship?
parts.bobcat.eu offers shipping to the following countries: Belgium, Cyprus, Czech Republic, Denmark, Germany, Spain, Estonia, Finland, France, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Poland, Portugal, Romania, Slovakia.
What do you charge for shipping?
FREE SHIPPING on orders over 100 EUR. We currently charge 8 EUR for shipping on orders less than 100 EUR.
When will I receive my items?
You will receive your parts within 1-2 business days after placing your order. The warehouse ships on the same day if the order was placed and paid before 4pm on business days (Mon – Fri).
How do I search for my part?
You can search for parts in several ways:
- Entering your machine’s serial number in the „Insert serial number here“ field will offer the best results to find the correct parts for your machine
- Use the search bar in the upper right-hand corner to search by part number, machine model or keyword
- Use the category navigation in the left-hand margin or the ‚Bobcat Parts‘ drop-down menu at the top of the screen to find your part. Some part categories have additional options to help you narrow down your search to find the part you need
- Click on the featured categories on the home page
How do I view my account information?
Click on Login in the top right corner and afterwards on ‚Sign In with credentials‘. Fill in your email and password and click ‚Login‘. This will take you to the ‚My Dashboard‘ section where you will see all of your information.
How do I know my order went through?
You will receive a confirmation email. Entering a valid email address is essential for receiving confirmation and being able to track your order.
Is there a way to cancel my order?
After receiving the order confirmation email there is no possibility to cancel your order.
Is this site secure?
Your security is important to us. This site has been built using the most up-to-date technology and best practices to ensure the security of your data, including regular security patches.
Is my credit card information saved?
To protect your security, we do not save your credit card information after your purchase is made. You will be asked to enter your credit card information with each new order.